AVID | therapy

Please, notify us straight away as per our cancellation policy. 

Introductory Phone Call: Once the time for our introductory call is confirmed, we will reach out to you by phone.

Online Counselling Sessions:

Zoom Link: We will send you an email containing a link to the Zoom session once your appointment is scheduled.

Using a Phone:

If you are using a phone, you will need to download the Zoom app before joining the meeting. The Zoom app is free and available on both Apple and Android phones.

Using a Computer:

If you are using a computer, you have two options:

Join the session using your web browser without downloading the Zoom app.

Download the Zoom app ahead of time and join the session through the app if you prefer.

If you have any questions or encounter difficulties accessing the sessions, please don't hesitate to reach out to us for assistance.  We look forward to connecting with you online.

Research indicates that online counselling sessions are just as effective as in-person sessions. At Avid Therapy, we strongly believe that providing support in a person's own environment not only yields positive results but also enhances accessibility for individuals who may face challenges reaching a therapist's office.

Yes, absolutely.  At Avid Therapy, our counselling services are inclusive and welcoming to individuals of all sexual orientations, gender identities, and expressions.  We are committed to creating a safe and affirming space for LGBTQIA+ clients to explore their concerns and receive the support they need

To schedule an appointment with a counsellor at our practice, simply reach out to us by phone or email. We offer flexible appointment times to accommodate your schedule and make the process as convenient as possible for you. Please feel free to contact us at your earliest convenience to book your appointment or inquire about our services. We look forward to assisting you on your journey towards healing and growth.

To make a payment for your session, we will send you an invoice that includes our bank details for a direct debit payment. You can use this information to initiate the payment securely and conveniently. If you have any questions or need assistance with the payment process, please don't hesitate to reach out to us. We are here to help ensure a smooth and seamless experience for you.

No, unfortunately, counselling  — unlike psychology — is not eligible for Medicare claims.  If you require clarification on payment options or further assistance, please don't hesitate to contact us. We're committed to aiding you and offering clarity regarding our services and payment procedures. 

Yes, you can pay for your session using your National Disability Insurance Scheme (NDIS) plan under certain conditions:

If you are self-managed or plan-managed, and you have funding allocated in the 'Capacity Building' category specifically for counselling, you can use your NDIS plan to pay for the session.

If you do not have allocated funding in the 'Capacity Building' category for counselling, you will only be able to use your NDIS plan to pay for the session if your plan is still under the old plan system and you have not been transferred to the PACE system.

However, if you are agency-managed or do not have funding allocated in the 'Capacity Building' category for counselling, then you are unable to use your NDIS plan to pay for the session.

If you have any questions about using your NDIS plan for payment or need further clarification on your funding options, please feel free to contact us. 

We maintain consistent rates for NDIS clients and other clients alike, so please select the service that best suits your needs.  Additional charges, at the same hourly rate as our counselling sessions, apply if you need reports, letters, or liaisons with other members of your support team.

Yes, we understand that financial hardships can impact access to counselling services. We offer a discounted rate for individuals experiencing financial difficulties, and we encourage you to reach out to us directly to discuss your situation. We are committed to working with you to find the best way to provide support and accommodate your needs. Please don't hesitate to inquire about our discounted rates so we can assist you effectively. Your well-being is important to us, and we're here to help.

Certainly! You are welcome to nominate someone else to connect with us and organise your sessions on your behalf. Rest assured that the contents of your sessions will remain private and confidential. We will not share any information with the person you nominate. Your privacy and comfort are our priority, and we are here to accommodate your needs effectively.

 Our therapists are registered with the Australian Counselling Association, which means they adhere to the association's Code of Ethics and Practice . They also engage in ongoing supervision and education to maintain high standards of professional development and competency.